Faq's

Frequently Asked Questions

 

Weather 

 

Whats the weather like when I want to come ?

The weather in BVI varies little throughout the year with most days like a beautiful summer day in the northern USA or England

Rainfall is mostly at night with the odd quick shower during the day

Check here for more details   Note rainfall is given in mm with the wettest month having approximately 3.4 inches of rain and the driest 1 inch.

When  is the rainy season ?

There isn't really one . rainfall varies little throughout the year - see above

When is it too cold to sit outside at night? 

Never. Our restaurants do not have windows. [Your room does ]

 

 

Travel

 How do I get to the Sugar  Mill ?

From the USA or Canada 

 

We recommend that you fly to San Juan Puerto Rico [ airport code SJU ] from any major US hub. Note there are direct flights from Toronto to San Juan PR and you can reach the  Sugar Mill in a day without crazy early starts.

From San Juan take an Inter Caribbean - usually the cheapest and recommended  or Cape Air [ nine seater Cessna] https://www.capeair.com or Seaborne [ larger planes] from San Juan to Beef Island Airport Tortola. [ Airport code EIS ] Flight time about 35 minutes.

You can check on flights from San Juan - Beef island and book at sky scanner.net. You can also check on a small airline not on sky scanner  that flies SJU-EIS called Air  Sunshine [www.airsunshine.com ] - they often have the last flight in the evening -small planes - great fun

From Beef Island take a taxi to Sugar Mill – all taxi drivers know where it is. Journey time is about 35 minutes. Fare is about $25 per person. We recommend you settle the amount of the fare before leaving the airport. Be aware that taxis are often shared and the taxi may stop at different points along the way so your journey time could be longer. 

We offer a private transfer at $85 one way , $150 both ways. You can book this as part of the on line booking process. 

On 5 star All Inclusive we will meet you at Beef Island Airport with private hotel transport. 

Note - you can arrive in san Juan up to 5 -5.30 pm and make connection for a flight to Tortola as the last plane leaves at around 6 or 6.30 pm. For the route through St Thomas below you must arrive before 3.30 pm at  St Thomas as the last ferry leaves at 5pm.

 

 

or

 

Fly to St Thomas US Virgin Islands. [ Airport code STT ] Non Stop Flights go from New York , Newark, Miami, Fort Lauderdale , Atlanta, Boston, Charlotte and other major hubs All the majors fly there as do Spirit – from Fort Lauderdale and Jet Blue – from various airports. 

On arrival at St Thomas Charlotte Amalie Airport, take a taxi to Red Hook on St Thomas USVI [$15 a person] - 20 minutes journey.

Take a ferry from Red Hook to West End Tortola - they run up until 5 pm or so most days and sometimes 9 at night in high season - [ check with us beforehand ] - 30 minute trip - approximately $50 round trip.

Take a taxi from West End to Sugar Mill - 10 minutes, $10 or less per person. Taxis are abundant and everyone knows the Sugar Mill

On 5 star all inclusive we will meet you at West End ferry dock with private hotel transport.

 

Can I book the ferry in advance?

No. You cannot pre book ferries between St Thomas and Tortola. Buy tickets at the terminal. There may be a departure tax of $10 or so per person.

Which ferry company do you recommend?

All the ferry companies are pretty alike and we do not recommend one over another. Get on whichever one is running. But do not use Road Town Fast Ferry which does not
stop at West End. The ferry trip is part of your holiday, great views of St John and other islands.

Can I take a ferry from Charlotte Amalie instead of Red Hook?

Yes is it also possible to take a ferry from Charlotte Amalie the capital of St Thomas to West End Tortola. But it is not recommended. It is a longer ride and the last ferry goes earlier in the day.

Can I take a ferry to Road Town instead?

Do not take a ferry to Road Town Tortola that does not stop at West End. Road Town Fast Ferry does not stop at West End so do not use it except if there is no alternative.  Get off all ferries at West End. [ West End is also sometimes known as Frenchman's ] Only if there is no alternative ferry should you go to Road Town which is much further away from the Sugar Mill.

Water Taxi

Should you arrive too late for the ferry it is possible to take a water taxi. Dolphin Water

Taxis are here : call or text (340) 774-2628 , email: info@DolphinWaterTaxi.com

Rates are from about $350 from Charlotte Amalie /Red Hook to West End Tortola but

check with the company direct. If several share this can be quite economic and may be

cheaper than a hotel in St Thomas.

 

 

 

It now looks as though the below service is not going to happen.

BVI Airways  is planning to introduce a direct 2.5  hour jet  flight from Miami to Beef Island Tortola during 2017 

See here  

We will keep you up to date when we know more 

Currently we have no start date for this service and it may never happen

 

 

 

From the UK

 

NEW ROUTE

KLM fly from most UK airports to Amsterdam in time to connect to their  midday  flight to St Maarten. From St Maarten fly Winair  to Tortola. As an example a 9.00 am departure from Birmingham and you will arrive  at the hotel in time for dinner at about 7-7.30.

It is also possible to fly to St Maarten from Paris with Air France. 

 

there is also a possible route through Santo Domingo, Dominican Republic.  Thompson fly there from the UK and there is direct flight from Santo Domingo to Tortola. Skyscanner.net usually shows these flights

 

or 

Fly BA or Virgin to Antigua and take LIAT Airlines to Beef Island Tortola. http://www.liat.com

Also Inter Caribbean airlines have increasingly frequent flights from Antigua to Tortola. We recommend this airline over LIAT which has a poor record of leaving on time.

BVI Air Link also have flights. On Fridaya especially.  Their website is here

http://viairlink.com/welcome/vi-airlink-flyer_001

 

 

Alternatively from the UK - fly via New York or Miami or Philadelphia or Charlotte , stay overnight and fly to St Thomas or Tortola via San Juan Puerto Rico next  day- often less expensive and less stressful.

 

From Europe

Fly from Paris or Amsterdam to St Martin [ St Maarten ]
Take LIAT
http://www.liat.com or WinAir http://www.fly-winair.sx

to Beef Island Tortola.
Then take a taxi or transfer as above.

A l'hotel on parle Francais.

 

Note : we like the site skyscanner.com or skyscanner.net to plan air travel. You might too.

 

 

Check in time  - 3.00pm - we always try to get you into your room earlier if possible

Check out time - 12 noon - we can provide a shower and towels for late departures 

 

Booking Your visit

Can I book on line?

Yes , here  go to the bottom of the page. You can pay by credit card with secure processing. We accept Master Card and Visa and Amex.

Can I see which rooms are available for my dates?

Yes , use “calendar view” on the “book now “ page. Its right at the bottom here

Can I pick the exact room

Put a note on your booking if you want an exact room and we will try to accommodate you.

How much deposit do I pay on booking?

50% on booking and the rest is due 30 days before arrival.

What is the cancellation policy

Briefly, we will refund your deposit if you cancel at least 30 days before arrival. Less a $100 admin fee.

After 30 days before arrival no refund.

No refund on credit card fees at any time.

Can I book The Sugar Mill on Expedia, Hotels.com etc

No. These sites charge 20-25% commission on bookings. We are able to offer much better value on our all inclusive for example by avoiding paying these high charges

How many rooms are there at the Sugar Mill?

23 rooms in 11 different buildings. Our capacity is 46 people rising to 48 in 2017 when an additional room will open. We can accommodate a total of  56  using the convertible sofas  in the lounges of the Poolside suites.

Are the rooms recently renovated ?

All rooms were renovated in 2016 /2017 and again  in 2018 following hurricane Irma.

Do all rooms have air conditioning?

Yes

Is there air conditioning in the lounges as well as the bedrooms?

Yes

Are there TV's in the rooms

All rooms have flat screen TVs. Most are Smart TV's connected to the Internet

Are there safes in the rooms?

Yes

Do you have free wi fi in all the rooms.?

Yes. and throughout the property including the beach.

What amenities are in the rooms?

All rooms have fridges, coffee makers, kettles, toasters,  free tea, coffee and hot chocolate, free bottled water, dressing gowns, [robes], slippers, flat screen TVs ,  hair dryers, irons and boards and original artwork

Do all rooms have balconies and sea views?

Yes.

Which rooms have the best sea views?

Rooms in the Plantation House : 141, 144, 142, 143 and the upper floors in the Outlook : 111, 112, 121, 122, 131, 132 have the most panoramic views. Villa rooms 110, 102 and 101 also have extensive sea views.

Which rooms are closest to the sea?

Rooms In the Plantation house 141,144,142,143 are closest to the sea about 30 feet . Rooms in the Outlook are furthest from the sea – about 100 yards. The Honeymoon cottage is about 35 yards from the sea, the Villa is about 40 yards from the sea, the Poolside Suites are about 60 yards from the sea.

Which rooms have the biggest balconies?

2 private loungers are on the balconies or terrace at : Plantation house 144, 143, Villa 110, Villa 101 , Villa 102 ,  Poolside suites 103, 104, 105, 106 and the Honeymoon Cottage 107.  All also have a table and chairs.  Other balconies have table and chairs only . Room 142 has a hammock on the balcony plus table and chairs.

Which rooms have outside under the stars stone showers?

Poolside suites 103, 104, 105 and 106 and the  Honeymoon Cottage 107 and Villa 101 have outside showers.

Do you have rooms for 4?

Many  of our rooms are designed to combine rooms to make 2 bedroom suites that are linked through internal doors or doors on the balconies. 

In the Plantation Houde you may combine Signature and Prestige rooms to form a two SP bedroom suite.

In the  Villa you may combine two or three Signature Rooms to provide a Signature suite - all rooms in the Villa interconnect providing a three room Signature Suite if required

Prestige rooms in the Outlook have doors that can interconnect the balconies to make Prestige suites. 

Poolside suites have a convertible sofa in the lounge that convert to a  standard size double bed.  Note there is only one bathroom in poolside suites. Note also that there is a charge for using the sofas as beds.

Do you have rooms for 3

The Poolside Suites which have two distinct rooms can have a a convertible sofa in the lounge.  There is an extra charge for this. 

Do you accept children?

Children over 11 are accepted but we do limit the number of children in the hotel at any one time to only a few.

 

All inclusive

 

Do you offer all inclusive?

Yes , all inclusive is a very popular option. Unlike other hotels of our size we have a leading fine dining restaurant and excellent beach restaurant on site as part of the hotel. You might want to check out reports of our all inclusive on Trip Advisorhttps://www.tripadvisor.com/Hotel_Review-g147354-d147883-Reviews-Sugar_Mill_Hotel-Tortola_British_Virgin_Islands.html 

Can I book all inclusive for less than 7 days?

Yes. We offer a daily all inclusive rate that includes all food and drinks. You can add that to your booking on line after you select your room type .

What the difference between 5 star all inclusive and daily all inclusive?

You can only book 5 star all inclusive for week long stays and it includes transfers and excursions in the price. Daily all inclusive can be booked for any number of days but does not include transfers and excursions in the price.

I would like to stay all inclusive for more than a week but less than two weeks , how can i do that ?

Book a 7 day 5 star all inclusive , then make a second booking for the extra days and add the daily all inclusive rate to each day. You will get transfers and tours as per the 5 star all inclusive with the return transfer at the end of your total stay.

Is all the food on the menu including lobster , surf and turf etc available on all inclusive at no extra charge ?

Absolutely. There are no extra charges for any food on any all inclusive plan. The current menu is here

Are all the wines on the wine list available at no extra charge on all inclusive?

Our wine list is divided into three sections, House wines, Sommeliers Choice and Indulgence. House and Sommeliers choice wines are available on all all inclusive plans but Indulgence [ very expensive] wines are extra as is fine champagne. House and Sommeliers Choice wines are available by the bottle at no extra charge.

Are all cocktails available on all inclusive at no extra charge?

Yes all of our famous cocktails are available to all inclusive guests at no extra charge.

 

Hotel facilities 

Is there a beach?

Yes the hotel has its own beach. Part of the beach is private to the hotel. As the hotel is isolated from other houses the rest of the beach which is public but has hotel loungers, Apple Cabanas and hammocks is virtually exclusive to the hotel.

The beach is across a small road about 20 feet wide that is generally quiet with light traffic.

How big is the beach?

Overall the beach is about 100 yards long and 15 yards wide depending on the tide.

Is there a bar on the beach?

Yes we have a bar and restaurant directly on the beach. Called Tramonti it serves Mediterranean type food Salads , pastas , unique Squizzas and specialities from France Italy and Greece as well as some local favorites.

Is there a pool?

Yes we have a circular freshwater swimming pool surrounded by palm trees located in the central area of the hotel.. There are loungers and umbrellas around the pool and a help yourself honour bar.

Do you have a gym?

We are  planning one for 2018

Do you have a SPA ?

Yes we do , see available treatments here

Can I book extras like excursions on line?

Yes . After you select your dates and room you will see a list of extras such as excursions and transfers you can select and pay for.

You can see details of available excursions here

Note we do not set dates for excursions until you arrive  to account for weather, demand, cruise ships in port etc. 

What is the power supply of the hotel?

The hotel runs on the US system of 110 volts and uses US outlets [sockets] We do have international conversion plugs available

Are there shops nearby

Other than our boutique no . Only a very small mini market half a mile away

Are there restaurants nearby

There are two  local style restaurants half a mile away. Other restaurants need a taxi ride

What is the currency of the BVI?

The official currency is the US Dollar. Other currencies are not accepted.

Snorkelling

Can we snorkel off the beach at the hotel

Yes the hotel; beach has a nearby reef where you can see many fish

Do you provide snorkelling equipment at no charge

Yes we do plus we have kayaks and body boards and are planning some more sea toys for 2019

Can we snorkel on the boat trips

Yes all the boats carry snorkeling equipment and go to some of the best snorkelling spots in the world

At the Caves and Indians on Norman Island for example you will be surrounded by exotic fish

 

Excursions

Can we plan the excursion days in advance

The boat and land excursions are planned around weather and waves and when cruise ships are in port and are planned when you arrive.

Can we go to the Baths

The Baths is an independent day out to Virgin g\Gorda the BVI's second island. You go by ferry from Road Town after taking taxi from the hotel . The hotel can provide picnic if required or you can eat at one of the restaurants on Virgin Gorda  The ferry takes about 20 minutes and one goes at 10.00 am that many guests find convenient. There are return ferries until late evening

 Is it possible to hire boats - with and without captains

Yes it is - rates vary from about $800 per day for a 25 foot power  boat or 36 foot sailing boat to what would you like to pay ?  Captains start at $150 per day 

 

And the hurricanes ?

 

After the storms

 

Many thanks to all of our friends - guests who sent us best wishes.

 

We are happy to say all our staff are well and the Hotel was not as badly damaged as some. 

 

Irma and Maria did their worst and we lost a few roofs and most of the Villa but we are currently putting them back and slowly getting back to normal.

 

The  sea surge also took away  the beach restaurant but we were in the process of refurbing  that and have now restarted on our new better beach Restaurant and new beach bar - check for details as we progress

 We  plan to  be open with all rooms available from  October  !st 2018

 

Sugar Shaker

 

Sadly the Sugar Shaker was lost in Hurricane Irma

 

We will continue to make our boat trips using bigger boats chartered from our friends at the charter yacht companies until we obtain a new hotel boat.

 

 

 

The hotel Bentley [ above] escaped with just a slight dent on the roof