We apologise for the delay in making refunds. Once we semi recovered from the hurricane and set up admin in our UK office we began to process refunds with our payment provider Stripe.
This is the only way we can do this because only Stripe know the credit card numbers.
Unfortunately although we have have given Stripe the funds they have not yet credited them back to clients.
We are trying to get them to do this but disputing payments as some have done slows that process down as those payments are automatically put on hold. We are hopeful they will now start to pay out to clients.
the Sugar Mill Team
BRITISH VIRGIN ISLANDS
“TOP BOUTIQUE HOTEL AND ITS FINEST RESTAURANT”
Caribbean Travel and Life
Certificate of ExcellenceHall of Fame
This unique accolade is granted only to
those businesses that have won the
Certificate of Excellence for five years
in a row.